Hi there! I’m

Shelley Eang, a Product Designer based in Seattle, WA

I focus on empowering user experiences with innovative designs, driven by my passion for transforming complex problems into intuitive and impactful solutions.

Introspective, data-driven, and people-first designer.

I have over 6 years of experience in crafting data-driven, user friendly, and accessible products for companies like T-Mobile, Amazon, and Boeing.

I’m a creative during and after work hours. I find fulfillment helping others and happiness when I’m creating whether it is digitally, on paper, through dance, or through singing!

My awards and recognitions

  • T-Mobile 2024

    I received the Q1 2024 Rising Above the MIX award for my contributions on Magenta Status. The project had over 20 partners to work with and it was advertised twice during the 2024 Super Bowl.

  • T-Mobile 2022

    I received Digital VIA Exemplar Award for my exceptional work in embodying "Winning Together". I was nominated by my peers and voted on by our Digital Leadership Team to receive this based on my actions for creating an inclusive and engaging design community.

  • Boeing 2019

    I received a Certification of Recognition for designing and successfully executing visual and functionality improvements for the Commercial Market Outlook mobile application and releasing the upgrades on all three major platforms.

Featured work

Here’s a few work projects I’m proud of!

T-Mobile (Desktop & Mobile Web and Native App)

Usage

T-Mobile’s Usage is the 2nd most visited page, resulting in 7 million customers monthly.

T-Mobile (Mobile Web)

Magenta Status

A digital central hub where customers can see and manage their benefits and subscriptions.

Boeing (Native App)

Commercial Market Outlook

A native app for Sales and Marketing Directors to view commercial airplane market forecast data for the given year.

My design process

Curiosity is my step zero. It’s what fuels my questions and motivates me to keep learning. I prefer designing end-to-end and taking concept to production. Before I hit the drawing board, I want to understand the WHY; what is the problem(s), who are we designing for, and what is the data behind it?

Sadly, I’m no superwomen–I can’t design on my own. But this allows me to collaborate with key stakeholders, Product Managers, Researchers, Accessibility and other Designers to truly understand the user and problem at hand. Typically, this looks like facilitating design workshops to level set on the problem and goals, create product requirements, view user stories, and create road maps.
 
As I move forward and get my grounding in research, this enables my creativity and strategy to flow forward. I map out my design strategy, participate in creative design reviews, and continue to iterate and test to ensure the best solution for the customers.

As I wrap up designs, I like to write the specific scenarios, annotate interactions, and include accessibility notes to ensure a smooth handoff and product launch. While products are in production, I measure success and outcomes through analytics.

Endorsements

What people say about working with me

“Shelley has been great about seeking accessibility feedback and collaborating with the ARC team. Shelley has not only learned how to use the annotation kit for accessibility on her designs, but also uses it with great skill showcasing her care for inclusive design and her desire to “never stop growing.””

— Lindsay Silver, Accessibility Coach @ T-Mobile

“I assigned (Shelley) to backfill our most senior UX Designer, a woman with over three decades in applications development and design who had retired. Shelley stepped into these very big shoes on a large sales operations application suit and became indispensable within just a few weeks.”

— Steve Neff, IT Manager @ Boeing

“Sales & Marketing customers and IT teammates always expressed a wonderful experience with Shelley which resulted in UX evangelists in previously unlikely places. Any team would be lucky to have such a skilled UX Designer and leader as Shelley.”

— Amanda Keebler, Principle UX Designer @ Boeing

“Shelley is a thoughtful designer with a strong passion for solving complex problems. I greatly appreciated working with her on several large scale 0-1 type products. I would recommend Shelley without hesitation and look forward to being able to work with her again in the future.”

— Mike Kemery, Principle Product Designer @ T-Mobile